Order

We'd love to! Because we can well understand that you want to test our products first before you use them across the board.

That's why you can order free sample packs for all our product categories. Click on "Shop" in our navigation and then on the category "Free Samples". Then select the sample pack you are interested in and put it into your shopping cart. You only pay the shipping.

Important: The offer is limited to one sample pack per product category.

Yes, because with us, the higher the purchase quantity, the lower the price per piece. Therefore, on every product page in our online store you will find quantity discounts for up to "medium" purchase quantities, which you can easily secure via online checkout.

If these quantities are not sufficient for you, i.e. if you are interested in quantities up to a pallet and beyond, please send us an e-mail to hello@iamplasticfree.org or use our contact form and we will get back to you as soon as possible with an individual offer.

If you would like to redeem a discount code, you can do so in most cases in the checkout process, i.e. after clicking on the "Checkout safely now" button in the shopping cart. Simply fill in the "Discount code" field accordingly and click "Apply". If your discount code is valid, your savings will be displayed directly.

If you have a product with a quantity discount, i.e. an already reduced item in your shopping cart, the field "Discount code" is already in the shopping cart view. Even then: Fill out the field and click on "Apply". If your discount code is valid, your savings will be displayed directly.

As long as you have not yet received a shipping notification, you can in most cases simply edit or cancel your order by sending us an e-mail stating the order number (e.g. S1234).

If you would like to place a tax-exempt order in our online store, please send us a short message using our contact form, stating your billing address and VAT identification number. After a brief check, we can approve your account accordingly.

Shipping & Delivery

For environmental reasons we send all products of your order as bundled as possible. So if a product of your order is currently not available or a pre-order, we usually wait with the shipment until all products are in stock.

If you want a partial delivery, just write us in the order instructions, which you can find in the shopping cart at the bottom left or just write us via contact form or mail(hello@iamplasticfree.org).

Orders placed before 12pm usually leave our warehouse the same day. From then on, the delivery time depends on the shipping destination: Within Germany it is usually 1-2 business days, abroad it can be up to 5 business days or longer.

Our shipping costs depend on the weight of your order and the region of your delivery address. Therefore, they are not so easy to determine. You will find out the actual shipping costs as soon as you have entered your shipping address in the check-out.

As soon as your order has left our warehouse, you will receive an email from us with a tracking number.

If it is a shipment via DPD, you can track the shipping status of your order here: https://www.dpd.com/de/de/empfangen/sendungsverfolgung-und-live-tracking/

If it is a shipment via DHL, you can track the shipping status of your order here: https://www.dhl.de/de/privatkunden/dhl-sendungsverfolgung.html

You can also check the status of your order in our online store at the bottom right via our live chat. All you have to do is enter your order number (this starts with an S, e.g. S1234) and your email address.

Until early summer of last year, we packed and shipped all orders ourselves by hand. With the increasing number of orders and deliveries we have teamed up with our current shipping partner Elandia. This way we can take care of your concerns and Elandia takes care of the shipping professionally.

GoGreen is an environmentally friendly option for shipping via DHL and Deutsche Post.

The emissions associated with the shipping process are compensated by worldwide investments in climate protection projects. Thus, our products can be shipped as climate neutral as possible by paying a compensation.

If you have not yet received a shipping confirmation, you are welcome to send us an email at hello@iamplasticfree.org and we will try to correct the shipping address.

However, if your order is already in the shipping process, we cannot guarantee that the change can be made.

If the order does not arrive, please send us a mail.

We deliver to the following countries:

Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Austria, Poland, Portugal, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, and Hungary

Payment

You have three options here:

  1. From the order confirmation email:
    Immediately after your purchase, you will receive an email from us with an order confirmation. In this email you will find a green button which you can use to download the invoice.
  2. From your customer account:
    Simply log in and click on the order number for which you need an invoice. You can then download the invoice after the billing address by clicking on the "Download invoice" button.
  3. Request via email:
    If you have problems downloading the invoice or if something is wrong with the invoice, simply write to us via hello@iamplasticfree.org or the contact form and we will send you the invoice.

We offer the following payment methods:

  • PayPal
  • Klarna purchase on account
  • Klarna instant bank transfer
  • Credit card
  • Store Pay
  • Prepayment

For all payment methods we wait by default for the receipt of payment before we send your order.

Account & personal data

As soon as you have confirmed your newsletter subscription, you will immediately receive another mail with your personal discount code. It may happen that you receive the mail with a few minutes delay. Please also check your spam folder.

If you still haven't received a mail with your discount code after 15 minutes, please contact us via the contact form or by sending an e-mail to hello@iamplasticfree.org.

You can unsubscribe from the newsletter with just one click in any mail from us. Scroll to the bottom of the newsletter and click on the words "unsubscribe here". You will not receive any further newsletter mails from us.

With a customer account you can place orders easier and faster, because your billing and shipping address is then already stored with us.

In addition to the gross prices of our products, you will also see the corresponding net prices on the product pages.

If you want to delete your customer account, please write us a short mail to hello@iamplasticfree.org or use our contact form. We will delete your account as soon as possible.